Announcement
Granting DoiT temporary access to assume your DoiT account
By Francisco De La Cortina
Control when DoiT personnel can temporarily access your account to troubleshoot support requests with configurable time limits.
To make it easier to troubleshoot your support requests, DoiT personnel (support engineers, account managers, etc.) may need to assume the role of a user from your organization. Normally, this would be to replicate the issue you're facing and facilitate faster communication between the engineering and support teams.
The Account Assumption feature allows you to control and provide DoiT personnel access to your DoiT Platform account for a limited time.
To control account assumption, please navigate to Identity & access and select "Account assumption" on the left navigation panel. Check "Enable account assumption" and optionally select a time limit.