Announcement
New and improved ticket submission flow
By Francisco De La Cortina
A streamlined ticket submission flow makes it easier to select cloud platforms, choose products, set severity, and re-edit choices as you go.
As part of our Customer Reliability Engineering service, we provide advisory and engineering support for Amazon Web Services, Google Cloud, and Microsoft Azure, as well as our own products - Flexsave, Cloud Analytics, Spot Scaling and Anomaly Detection. To request support or advisory, our customers submit tickets using our platform.
After serving almost 100k requests to thousands of customers during the last decade, we have a unique perspective on how our customers are using the request submission process. Based on these observations, we have released a new and improved flow.
Among many improvements, we believe that these are the most important:
- More distinctive cloud-platform selection, with visual aids.
- Better-organised product selection, including based on most common requests.
- Products are sorted alphabetically
- Easier to read ticket severity, including on-screen guidance.
- Ability to re-edit previously made choices along the wizard.