Promptly scales patient-care AI with DoiT's Accelerator
How Promptly partnered with DoiT to accelerate a new AI-powered patient-care feature by building a scalable, secure foundation on AWS
- $600K
- Annual cloud cost savings
- 3x
- Months of engineering time saved
“DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.”
The Challenge
Promptly needed to launch a strategic AI-driven feature for predictive patient engagement while managing rapid growth and strict healthcare compliance requirements. The team faced pressure to execute quickly without compromising infrastructure stability or delivery speed for mission-critical workflows used by thousands of medical practices.
The Solution
DoiT's GenAI Accelerator provided collaborative development support, cloud architecture expertise, and AWS funding to build a scalable AI capability. The solution included secure model-execution pipelines, robust integration patterns, explicit guardrails for healthcare settings, and monitoring systems for safe clinical deployment.
Results
- Compressed 3-4 month development timeline into weeks using DoiT's Accelerator
- Built production-ready AI feature with deterministic outputs safe for healthcare workflows
- Enabled new premium revenue stream through AI-powered patient engagement automation
- Freed engineering resources to continue delivering on customer commitments
Meet Promptly
Promptly is a fast-growing patient-engagement and workflow automation platform used by thousands of medical practices across the United States. Designed to streamline clinical operations, reduce administrative strain, and improve patient experience, Promptly helps practices manage communication, scheduling, digital intake, payments, reminders, and two-way messaging from a single connected hub. Founded by CEO Dr. Anish Kapur, Promptly has become a critical part of the clinical workflow for practices where operational efficiency directly affects patient outcomes.
Building the AI Foundation
DoiT worked with Promptly to design a production-ready environment capable of supporting the new AI feature with enterprise-grade reliability. The team focused on robust, secure request handling for patient-dependent workflows, reliable integration patterns with existing APIs, scalable model execution tuned for real-world performance, explicit guardrails to reduce hallucination risk, and monitoring systems for safe deployment in healthcare settings. A critical breakthrough was implementing prompt-chaining and validation layers that produced uniform, machine-readable outputs on every execution.
Collaborative Development
The working rhythm between Promptly and DoiT evolved into a tight, high-velocity co-development loop. Teams used shared Slack channels, real-time testing feedback, and iterative refinement based on real practice data. DoiT's GenAI Accelerator and AWS funding dramatically reduced cost barriers and made expert-level AI development accessible. The collaboration compressed what would typically be a 3-4 month internal build into a matter of weeks, preventing major opportunity-cost delays across the product roadmap.
Production-Ready Results
The refined AI pipeline now produces stable, structured results that outperform Promptly's early prototypes. The feature generates reliable insights in a fraction of the time required by manual analysis, with deterministic outputs safe for production workflows. Promptly achieved $600K in annual cloud cost savings while building a foundation for future AI capabilities. The company plans to use the AI internally to support customer success teams, allowing CSMs to generate personalized insights rapidly instead of spending hours analyzing data manually.
What's Next
Promptly and DoiT continue working together on new AI capabilities that extend the system beyond tactical recommendations into broader strategic insights. Future iterations may include creative analysis, anomaly detection, advanced patient-workflow reasoning, and deeper cross-system pattern detection. Promptly plans to use its annual consulting relationship with DoiT for ongoing AI innovation, relying on the partnership for technical execution, product thinking, and long-term architectural strategy.
See how DoiT helps cloud teams control spend
Explore how DoiT Cloud Intelligence helps teams improve visibility, governance, and unit economics across cloud environments.
More customer stories
Monta scales EV charging infrastructure with cost-efficient cloud operations
- 250,000
- EV charge points managed globally
Wicked Reports turns GenAI from prototype to revenue with DoiT's Accelerator
- 3 months saved
- of development time saved using DoiT's Cloud Accelerator
- 25% faster
- prototype-to-production timeline compared to internal estimates
- $0 additional spend
- zero additional infrastructure spend during prototype build thanks to AWS credits and DoiT's optimization
DaySmart
DoiT's Cloud Accelerator transforms DaySmart's data into scalable AI-driven insights
- 90 days
- From POC to deployment
- 90 days
- From POC to deployment with zero internal engineering time required
- 6x
- Engineers worth of resource saved
DoiT's CloudFlow brings control to Vivaticket's complex AWS environments
- 15min
- Environment creation time
- 15min
- Environment creation time (vs 3 days before)
- 20min
- Application deployment in immutable mode
Blumira accelerates security innovation with cloud visibility and cost efficiency
How TradeLocker scaled seamlessly with zero downtime and total cost visibility
DoiT's Cloud Diagrams give Bloomerang real-time clarity at scale
- 16%
- Reduction in infrastructure costs
- 100%
- Real-time visibility across cloud environments
Extenda Retail optimizes cloud operations and accelerates AI readiness with DoiT
Monta scales EV charging infrastructure with cost-efficient cloud operations
- 250,000
- EV charge points managed globally
Wicked Reports turns GenAI from prototype to revenue with DoiT's Accelerator
- 3 months saved
- of development time saved using DoiT's Cloud Accelerator
- 25% faster
- prototype-to-production timeline compared to internal estimates
- $0 additional spend
- zero additional infrastructure spend during prototype build thanks to AWS credits and DoiT's optimization
DaySmart
DoiT's Cloud Accelerator transforms DaySmart's data into scalable AI-driven insights
- 90 days
- From POC to deployment
- 90 days
- From POC to deployment with zero internal engineering time required
- 6x
- Engineers worth of resource saved
DoiT's CloudFlow brings control to Vivaticket's complex AWS environments
- 15min
- Environment creation time
- 15min
- Environment creation time (vs 3 days before)
- 20min
- Application deployment in immutable mode
Blumira accelerates security innovation with cloud visibility and cost efficiency
How TradeLocker scaled seamlessly with zero downtime and total cost visibility
DoiT's Cloud Diagrams give Bloomerang real-time clarity at scale
- 16%
- Reduction in infrastructure costs
- 100%
- Real-time visibility across cloud environments
What they say
DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.
Dr. Anish Kapur, Founder & CEO, Promptly
DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.
Alexander Lundberg Santos, Platform Engineer at Extenda Retail
When we started working with DoiT, we deployed Flexsave to save time and reduce complexity. We still use it today. But what really stands out is the expert support. Having someone to collaborate with on deep cloud cost topics, someone who really understands the nuances, is incredibly valuable.
Jesper Terkelsen, CTO at Monta
DoiT's Cloud Accelerator turned our AI idea into a shipped product, saving at least three months of development and delivering reliable, explainable insights our customers trust.
Scott Desgrosseilliers, CEO and co-founder, Wicked Reports
Working with DoiT gave us the speed of a startup and the rigor of an enterprise R&D lab. We launched an AI feature in ninety days with zero engineering lift, unified our cloud visibility across multiple products and built a foundation to scale AI responsibly.
Tim Green, SVP of AI, DaySmart
Our AWS environment had grown rapidly, and complexity was outpacing control. DoiT helped us bring structure and clarity, aligning financial and technical decisions through a shared foundation.
Maurizio Trezzi, Director of IT, Vivaticket
DoiT gives us contextual insight into what's happening in our cloud environment. That helps us ensure we're meeting customer needs while managing our costs. It's that central pane of glass that lets engineering and finance work together, powered by the technology and backed by DoiT's people.
Matt Warner, Co-Founder and CEO at Blumira
For anyone considering DoiT: do it. The tools pay for themselves. We've reduced costs, improved visibility, and built a platform that can scale globally with control and confidence.
Matej Serbec, CTO, TradeLocker
DoiT didn't just give us a product – they gave us clarity. Cloud Diagrams has helped our teams understand what we're running, why we're running it, and where we can improve. The real-time visibility is a game changer for engineering, leadership, and everything in between.
Donnie Green, VP of Platform Engineering, Bloomerang
With maybe 5-10 minutes, Ava had guided me right down into the low-level detail of the services that we were running in our compute environment, named the exact instances that were starting to chew through our money, produced a report for me that showed that this was almost a direct correlation to the cost growth that we were seeing, which meant that we were able to get on top of it pretty much immediately.
Stephen Roughley, Head of Engineering at Sentric Music
With DoiT Cloud Intelligence™ managing our procurement and DoiT's engineers acting as an extension of my team, my costs are down, my efficiency is up, and my profitability is up
Mitch Bernet, Founder and CEO at Atadex
A key takeaway for me working with DoiT is that the level of professionalism is extremely high. They're an obvious choice if you're looking for a partner to help implement best practices in your cloud environment and reduce cost.
Oliver Young, Senior Technical Manager at Skyral
We knew WhatsApp was the perfect channel for global remittances, but building secure, real-time conversations across languages was a massive challenge. DoiT helped us break through. They didn't just advise, they helped us architect and launch a GenAI solution that's 100x more powerful than what we had. We're now in a completely different league.
Jaime Gonzalez-Gasque, CEO, Reimagination Technologies
Your cloud bill shouldn't be a mystery
Let us show you what ships this week.