How K Health makes healthcare accessible 24/7 by combining AI with live access to doctors

November 2022

DoiT helps K Health secure sensitive health data and optimize cloud costs while scaling their AI-powered healthcare platform to 4 million users.

Hundreds of thousands of dollars: Cost savings over three years

“The scope of what we're trying to do is very ambitious, and we're moving fast. On this journey, DoiT opens up opportunities we wouldn't have discovered otherwise, and then helps us actually realize these opportunities with the right technologies. It's been a superb experience so far, and we're excited to get even more out of our partnership in the future.”
Israel Roth
CTO and Co-Founder, K Health

The Challenge

K Health needed to scale their container-based backend on Google Kubernetes Engine while ensuring security for sensitive health data and optimizing cloud costs. They required specialized expertise to handle HIPAA-compliant data processing and efficient BigQuery operations as they grew their user base.

The Solution

DoiT provided architectural sessions for secure handling of sensitive health data on Kubernetes Engine and BigQuery. They helped create secure environments for AI researchers, optimized daily and hourly BigQuery queries, and provided ongoing support for cloud infrastructure management.

Results

Achieved hundreds of thousands of dollars in cost savings over three years through BigQuery optimization
Secured sensitive health data processing for 4 million users with HIPAA-compliant infrastructure
Enabled faster feature releases and expanded medical condition coverage including pediatric care

Meet K Health

K Health combines the simplicity of a symptom checker with AI-powered recommendations and telemedical advice. Users answer a 20-point questionnaire about symptoms, and K Health's machine learning algorithm compares their profile with a 20-year database of over 400 million clinical notes. The platform provides likely diagnoses and connects users with doctors through HIPAA-compliant messaging. With more than 4 million users, K Health is the most downloaded medical app in the US.

Securing Access to Sensitive Information

DoiT prioritized security by hosting architectural sessions to support K Health in handling sensitive health data on Kubernetes Engine and BigQuery. They provided tailored support for specific security challenges, including creating secure environments for AI researchers to access sensitive data. DoiT helped de-identify customer data and protect against leaks, enabling the AI team to improve their solution securely.

Reducing Costs Through Query Optimization

The DoiT team reviewed K Health's infrastructure and discovered inefficiencies in daily and hourly BigQuery queries. They provided optimization guidelines that resulted in significant cost reductions. This optimization work culminated in a deal that will save K Health hundreds of thousands of dollars over three years while supporting their continued growth.

Building Cloud Confidence with Expert Support

DoiT provides reliable support with immediate access to deep expertise in K Health's timezone. Their in-depth responses help K Health's engineering and security teams become more confident with cloud technologies. DoiT also supported Google Workspace integration and training sessions, improving team productivity with tools like Gmail and Google Drive.

Making Healthcare More Accessible

With DoiT's support, K Health continues innovating their healthcare solution and releasing new features faster. They've expanded coverage to more medical conditions and launched a symptom checker specifically for children, providing immediate access to specialists and remote pediatric care. The partnership enables K Health to maintain their vision of affordable, smart, and secure remote care.

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Story overview

What they say

DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.

Dr. Anish Kapur, Founder & CEO, Promptly

DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.

Alexander Lundberg Santos, Platform Engineer at Extenda Retail

When we started working with DoiT, we deployed Flexsave to save time and reduce complexity. We still use it today. But what really stands out is the expert support. Having someone to collaborate with on deep cloud cost topics, someone who really understands the nuances, is incredibly valuable.

Jesper Terkelsen, CTO at Monta

DoiT's Cloud Accelerator turned our AI idea into a shipped product, saving at least three months of development and delivering reliable, explainable insights our customers trust.

Scott Desgrosseilliers, CEO and co-founder, Wicked Reports

DaySmart

Working with DoiT gave us the speed of a startup and the rigor of an enterprise R&D lab. We launched an AI feature in ninety days with zero engineering lift, unified our cloud visibility across multiple products and built a foundation to scale AI responsibly.

Tim Green, SVP of AI, DaySmart

Our AWS environment had grown rapidly, and complexity was outpacing control. DoiT helped us bring structure and clarity, aligning financial and technical decisions through a shared foundation.

Maurizio Trezzi, Director of IT, Vivaticket

DoiT gives us contextual insight into what's happening in our cloud environment. That helps us ensure we're meeting customer needs while managing our costs. It's that central pane of glass that lets engineering and finance work together, powered by the technology and backed by DoiT's people.

Matt Warner, Co-Founder and CEO at Blumira

For anyone considering DoiT: do it. The tools pay for themselves. We've reduced costs, improved visibility, and built a platform that can scale globally with control and confidence.

Matej Serbec, CTO, TradeLocker

DoiT didn't just give us a product – they gave us clarity. Cloud Diagrams has helped our teams understand what we're running, why we're running it, and where we can improve. The real-time visibility is a game changer for engineering, leadership, and everything in between.

Donnie Green, VP of Platform Engineering, Bloomerang

Sentric Music

With maybe 5-10 minutes, Ava had guided me right down into the low-level detail of the services that we were running in our compute environment, named the exact instances that were starting to chew through our money, produced a report for me that showed that this was almost a direct correlation to the cost growth that we were seeing, which meant that we were able to get on top of it pretty much immediately.

Stephen Roughley, Head of Engineering at Sentric Music

Atadex

With DoiT Cloud Intelligence™ managing our procurement and DoiT's engineers acting as an extension of my team, my costs are down, my efficiency is up, and my profitability is up

Mitch Bernet, Founder and CEO at Atadex

Skyral

A key takeaway for me working with DoiT is that the level of professionalism is extremely high. They're an obvious choice if you're looking for a partner to help implement best practices in your cloud environment and reduce cost.

Oliver Young, Senior Technical Manager at Skyral

We knew WhatsApp was the perfect channel for global remittances, but building secure, real-time conversations across languages was a massive challenge. DoiT helped us break through. They didn't just advise, they helped us architect and launch a GenAI solution that's 100x more powerful than what we had. We're now in a completely different league.

Jaime Gonzalez-Gasque, CEO, Reimagination Technologies

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