How Recurly reduced customer response time by 15% with Google Cloud

March 2020

Subscription management leader migrates from on-premises to Google Cloud for greater scalability and efficiency

15%: reduction in customer response time
6x: faster cluster scaling (6 to 36 nodes in minutes)

“Having DoiT as a knowledge partner throughout the process was fantastic. DoiT helped us better understand our challenges and goals and provided effective best practices to keep us moving in the right direction.”
Jeff Sheldon
VP of Platform and Architecture

The Challenge

Recurly needed to migrate its core infrastructure away from on-premises hardware to the cloud. Payment processing services ran on-premises for security purposes, forcing teams to travel to server warehouses for manual fixes. The company's leadership wanted to eliminate on-premises infrastructure to free IT teams to innovate.

The Solution

Recurly chose Google Kubernetes Engine as the only PCI-compliant, fully managed Kubernetes solution available. The company deployed Google Cloud Platform with streamlined access to on-demand compute resources through GKE and Compute Engine. They also implemented Cloud IAM for access management, Cloud Pub/Sub for asynchronous processing, and Stackdriver for log management.

Results

15% decrease in average response times to clients
Scaled cluster from 6 nodes to 36 nodes in just minutes instead of hours
Reduced environment setup time from months to one week
Eliminated dual user management framework and project delays

Enhanced Productivity and Scaling

When Recurly deployed their production environment, they scaled their cluster from six nodes to 36 nodes in just a couple of minutes—a process that would have taken hours with their previous provider. Faster and more streamlined scaling allows the company to stand up new environments within one week rather than the months it used to take, translating to much faster time to market for services.

Improved Access Management and Security

Recurly took advantage of Cloud Identity and Access Management to eliminate access control challenges. With access to cloud resources being controlled through Cloud IAM, they can provide read access to developers all the way through their production environment, empowering the engineering team to focus on innovation rather than verification and routine tasks. The company also relies on Cloud Pub/Sub for asynchronous processing and Stackdriver for log management.

Partnership with DoiT

Recurly migrated its infrastructure with confidence by tapping into the engineer-to-engineer support offered by Managed Services Provider and Premier Google Cloud partner, DoiT. Given the migration's scope and complexity, Recurly benefited from DoiT's expertise in navigating all facets of the migration. DoiT offered 24/7 support that accelerated the Google Cloud migration while enabling the company to maximize savings and efficiencies.

Future Innovation

After its positive experiences with Google Cloud and DoiT, Recurly is looking to further enhance its infrastructure and employee experiences. Next up for the company is experimenting with data analytics, machine learning, and other Google Cloud solutions. The goal is to enable engineers to innovate through advanced access to cloud technologies that directly support their ideas.

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Story overview

What they say

DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.

Dr. Anish Kapur, Founder & CEO, Promptly

DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.

Alexander Lundberg Santos, Platform Engineer at Extenda Retail

When we started working with DoiT, we deployed Flexsave to save time and reduce complexity. We still use it today. But what really stands out is the expert support. Having someone to collaborate with on deep cloud cost topics, someone who really understands the nuances, is incredibly valuable.

Jesper Terkelsen, CTO at Monta

DoiT's Cloud Accelerator turned our AI idea into a shipped product, saving at least three months of development and delivering reliable, explainable insights our customers trust.

Scott Desgrosseilliers, CEO and co-founder, Wicked Reports

DaySmart

Working with DoiT gave us the speed of a startup and the rigor of an enterprise R&D lab. We launched an AI feature in ninety days with zero engineering lift, unified our cloud visibility across multiple products and built a foundation to scale AI responsibly.

Tim Green, SVP of AI, DaySmart

Our AWS environment had grown rapidly, and complexity was outpacing control. DoiT helped us bring structure and clarity, aligning financial and technical decisions through a shared foundation.

Maurizio Trezzi, Director of IT, Vivaticket

DoiT gives us contextual insight into what's happening in our cloud environment. That helps us ensure we're meeting customer needs while managing our costs. It's that central pane of glass that lets engineering and finance work together, powered by the technology and backed by DoiT's people.

Matt Warner, Co-Founder and CEO at Blumira

For anyone considering DoiT: do it. The tools pay for themselves. We've reduced costs, improved visibility, and built a platform that can scale globally with control and confidence.

Matej Serbec, CTO, TradeLocker

DoiT didn't just give us a product – they gave us clarity. Cloud Diagrams has helped our teams understand what we're running, why we're running it, and where we can improve. The real-time visibility is a game changer for engineering, leadership, and everything in between.

Donnie Green, VP of Platform Engineering, Bloomerang

Sentric Music

With maybe 5-10 minutes, Ava had guided me right down into the low-level detail of the services that we were running in our compute environment, named the exact instances that were starting to chew through our money, produced a report for me that showed that this was almost a direct correlation to the cost growth that we were seeing, which meant that we were able to get on top of it pretty much immediately.

Stephen Roughley, Head of Engineering at Sentric Music

Atadex

With DoiT Cloud Intelligence™ managing our procurement and DoiT's engineers acting as an extension of my team, my costs are down, my efficiency is up, and my profitability is up

Mitch Bernet, Founder and CEO at Atadex

Skyral

A key takeaway for me working with DoiT is that the level of professionalism is extremely high. They're an obvious choice if you're looking for a partner to help implement best practices in your cloud environment and reduce cost.

Oliver Young, Senior Technical Manager at Skyral

We knew WhatsApp was the perfect channel for global remittances, but building secure, real-time conversations across languages was a massive challenge. DoiT helped us break through. They didn't just advise, they helped us architect and launch a GenAI solution that's 100x more powerful than what we had. We're now in a completely different league.

Jaime Gonzalez-Gasque, CEO, Reimagination Technologies

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