Contact center leader transforms operations with Google Workspace migration

February 2019

Teleall eliminated scheduling difficulties and improved work efficiency for 1,700 employees across 7 locations with DoiT's expert implementation support.

1,700: employees migrated

“DoiT's team brought us an expert plan, including all aspects, and detailed every part of the process even before it began: training, support, and, of course, the technical implementation. There are users that tell us that this transition changed their lives and the new system is far better than the competitors.”
Sagi Yosef
IT Sys Admin, Teleall

The Challenge

Teleall faced a critical decision point with their aging email infrastructure. After 15 years on the same system, they needed to choose between upgrading to a local server solution or exploring cloud-based alternatives. The decentralized nature of their organization, with 1,700 employees across 7 locations working in shifts, created additional complexity for any migration.

The Solution

DoiT developed a comprehensive 8-step implementation plan for Google Workspace migration. The rollout began with smaller divisions and progressed to the CEO's office. DoiT provided close support during the complex final stage of implementing email and scheduling systems, including training, technical implementation, and ongoing support throughout the transition process.

Results

Eliminated previous scheduling difficulties and improved work efficiency
Enabled real-time collaboration with multiple users working on documents simultaneously
Improved accessibility for shift managers across multiple locations
Eliminated email system failures and storage size problems
Reduced IT maintenance burden with cloud-based infrastructure

The Migration Challenge

Teleall operated as a decentralized organization with 1,700 employees across 7 locations throughout Israel. After 15 years on the same email system, they reached a critical decision point. The company needed to choose between upgrading to a local server solution or exploring cloud-based alternatives. The complexity of managing shift workers across multiple locations made this decision even more challenging.

Strategic Implementation Approach

DoiT formulated a comprehensive 8-step implementation plan for Google Workspace migration. The rollout strategy began with smaller divisions and progressively worked up to the CEO's office, which centralizes operations and schedules. During the final and most complex stage of implementing email and scheduling systems, DoiT provided close support to guide office managers throughout the transition.

Operational Transformation

The migration to Google Workspace created more efficient work procedures across the organization. The email system proved particularly strong for intensive email users, with extraordinary data organization that was easier and more efficient than the previous system. Google Docs implementation began showing immediate advantages in accessibility and sharing options, crucial for a company with employees working in shifts.

Enhanced Collaboration Capabilities

Google Workspace enabled multiple users to work on the same documents simultaneously, making shift managers and Contact Center managers much more efficient. The sharing capabilities allowed anyone to work on files without interference while maintaining user control over document sharing. This functionality was particularly valuable for managing shift schedules across multiple locations.

Measurable Business Impact

A significant improvement was recorded in the company's operational core. Despite initial concerns from the administrative team about changing work methods, the project received very positive feedback. Previous scheduling difficulties disappeared, and work efficiency improved substantially. The transition eliminated email system failures and storage size problems while reducing IT maintenance requirements.

Expert Partnership and Support

DoiT's expertise extended beyond technical implementation to include organizational change management. The team understood the psychological aspects of organizational transformation and provided guidance on adapting processes to the new work environment. Their comprehensive approach included training, support, and detailed planning that covered every aspect of the migration process.

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Story overview

What they say

DoiT was a true partner, not a vendor. They helped us understand the problem, refine the vision, and build something production-ready far faster than we could have on our own. Their expertise, responsiveness, and commitment made all the difference.

Dr. Anish Kapur, Founder & CEO, Promptly

DoiT's Customer Success and Forward Deployed Engineering teams work very closely with us. The regular sessions with our CSM keep us focused on the right priorities, and the FDEs provide the deep technical guidance we need to validate decisions and optimize our environment. That combination has been genuinely valuable for us.

Alexander Lundberg Santos, Platform Engineer at Extenda Retail

When we started working with DoiT, we deployed Flexsave to save time and reduce complexity. We still use it today. But what really stands out is the expert support. Having someone to collaborate with on deep cloud cost topics, someone who really understands the nuances, is incredibly valuable.

Jesper Terkelsen, CTO at Monta

DoiT's Cloud Accelerator turned our AI idea into a shipped product, saving at least three months of development and delivering reliable, explainable insights our customers trust.

Scott Desgrosseilliers, CEO and co-founder, Wicked Reports

DaySmart

Working with DoiT gave us the speed of a startup and the rigor of an enterprise R&D lab. We launched an AI feature in ninety days with zero engineering lift, unified our cloud visibility across multiple products and built a foundation to scale AI responsibly.

Tim Green, SVP of AI, DaySmart

Our AWS environment had grown rapidly, and complexity was outpacing control. DoiT helped us bring structure and clarity, aligning financial and technical decisions through a shared foundation.

Maurizio Trezzi, Director of IT, Vivaticket

DoiT gives us contextual insight into what's happening in our cloud environment. That helps us ensure we're meeting customer needs while managing our costs. It's that central pane of glass that lets engineering and finance work together, powered by the technology and backed by DoiT's people.

Matt Warner, Co-Founder and CEO at Blumira

For anyone considering DoiT: do it. The tools pay for themselves. We've reduced costs, improved visibility, and built a platform that can scale globally with control and confidence.

Matej Serbec, CTO, TradeLocker

DoiT didn't just give us a product – they gave us clarity. Cloud Diagrams has helped our teams understand what we're running, why we're running it, and where we can improve. The real-time visibility is a game changer for engineering, leadership, and everything in between.

Donnie Green, VP of Platform Engineering, Bloomerang

Sentric Music

With maybe 5-10 minutes, Ava had guided me right down into the low-level detail of the services that we were running in our compute environment, named the exact instances that were starting to chew through our money, produced a report for me that showed that this was almost a direct correlation to the cost growth that we were seeing, which meant that we were able to get on top of it pretty much immediately.

Stephen Roughley, Head of Engineering at Sentric Music

Atadex

With DoiT Cloud Intelligence™ managing our procurement and DoiT's engineers acting as an extension of my team, my costs are down, my efficiency is up, and my profitability is up

Mitch Bernet, Founder and CEO at Atadex

Skyral

A key takeaway for me working with DoiT is that the level of professionalism is extremely high. They're an obvious choice if you're looking for a partner to help implement best practices in your cloud environment and reduce cost.

Oliver Young, Senior Technical Manager at Skyral

We knew WhatsApp was the perfect channel for global remittances, but building secure, real-time conversations across languages was a massive challenge. DoiT helped us break through. They didn't just advise, they helped us architect and launch a GenAI solution that's 100x more powerful than what we had. We're now in a completely different league.

Jaime Gonzalez-Gasque, CEO, Reimagination Technologies

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